1. Who are we?

The website btbeurope.eu is operated by BTB Europe S.à r.l., a private limited liability company with a share capital of 12500 €, registered in the Luxembourg Trade and Companies Register under number B159762, and with intra‑Community VAT number LU24661787:

• Registered office: 14, Kierchewee, 8551 Noerdange, Luxembourg
• E‑mail: support@btbeurope.eu
• Data controller: Fabrice Reynders

2. Personal data collected & purposes

We collect personal data directly from users through various services:

• Contact/demo forms: name, first name, company, email, phone, job title, sector, number of sites, logistical needs;
• Chat powered by ChatGPT: conversation history, queries, and potentially user account identifiers;
• Support/Wiki/ticket areas: client data, usage history, and manually added notes by our team.

Purposes of processing:

• responding to your requests (contact, demo, support);
• managing your access to the Wiki, chat, and tickets;
• optimizing the chat experience and improving our services;
• handling administrative and statistical follow-up, without any commercial or advertising purpose.

3. Legal bases for processing

• Explicit consent when submitting forms;
• performance of a contractual relationship (subscription, support);
• legitimate interest for site management, security, and service improvements

4. Recipients of the data

Your data is accessible only to authorized BTB Europe staff and trusted service providers (hosting, technical support), all bound by GDPR obligations. No data is transferred outside the EU without appropriate safeguards.

5. Data retention

Forms and chat data: retained for 3 years, unless an ongoing contract requires otherwise.

Client/support data: retained for the contract duration and up to 10 years afterward, as per legal requirements.

6. Security

We implement both technical measures (SSL encryption, access restrictions, firewalls) and organizational measures (strict access control, staff training) to protect data confidentiality, integrity, and availability.

7. Cookies and trackers

Our site uses:

• Technical cookies (authentication, forms, chat): essential for functionality;
• Analytical cookies: activated only after user consent;
• No third-party advertising cookies are used.

You can manage your preferences via the cookie banner or your browser settings.

8. User rights

Under the GDPR, you have the right to:

• access, rectify, erase, restrict, object to processing, and data portability;
• withdraw consent at any time;
• file a complaint with the CNPD (15 Bd du Jazz, L‑4370 Belvaux).

To exercise your rights, contact support@btbeurope.eu or write to our registered office. We will respond within one month (extended by up to two months if needed).

9. Transfers outside the EU

Unless you have given explicit consent, none of your data will be transferred outside the European Union.

10. Changes to this policy

We reserve the right to update this policy at any time. The date of the latest revision is displayed at the bottom of the document. Please check it regularly.